Last updated: 16/08/2026

National 50:50 CIC respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal information.

It applies when you use the National 50:50 website, purchase raffle or lottery entries, set up a subscription, communicate with us or otherwise interact with National 50:50.

1. Who We Are

National 50:50 CIC is a Community Interest Company registered in England and Wales.

National 50:50 CIC
Company Registration No: 17197258

Unit 49, Atcham Business Park
Shrewsbury
SY4 4UG

National 50:50 CIC is registered with Shropshire Council to operate a Small Society Lottery.

Small Society Lottery Registration No: GASSLR1319

For the purposes of UK data protection law, National 50:50 CIC is the data controller for personal information that we determine how and why to process.

Privacy enquiries: privacy@national5050.com

2. Information We May Collect

The personal information we collect depends upon how you interact with National 50:50.

It may include:

Identity Information

• Name
• Date of birth or age information
• Information used to verify your identity or age

Contact Information

• Email address
• Telephone number
• Postal address, where required

Entry and Account Information

• Raffle and lottery ticket numbers
• Date and time of entry
• Number of entries purchased
• Draws entered
• Account information
• Participating Foundation or good cause selected
• Subscription status and history

Transaction Information

• Amount paid
• Transaction date
• Payment status
• Payment reference
• Refund or failed-payment information

Payment card details are processed securely by our authorised payment provider. National 50:50 does not normally receive or store your complete payment card details.

Age Verification Information

As part of our commitment to responsible play and regulatory compliance, National 50:50 carries out age-verification checks.

We may process information necessary to establish whether you satisfy the applicable minimum-age requirement.

Where an external age-verification provider is used, information may be securely shared with that provider for the purpose of completing the check.

Winner Information

If you win a prize, we may collect additional information including:

• Proof of identity
• Proof of age
• Bank/payment information required to pay your prize
• Prize and draw details
• Correspondence concerning your win

Responsible Play and Self-Exclusion Information

If you contact us regarding responsible play or request self-exclusion, we may record information including:

• Your identity and contact details
• Date of your request
• Self-exclusion status
• Applicable exclusion period
• Account restrictions
• Subscription cancellation
• Relevant communications with National 50:50

We may retain information necessary to ensure that a self-exclusion remains effective.

Technical Information

When you use our website, we may collect information such as:

• IP address
• Browser type
• Device information
• Website activity
• Login information
• Security information
• Cookie and similar technology data

Please see our Cookie Policy for further information.

3. How We Collect Your Information

We may collect information:

• directly from you when you purchase an entry;
• when you create or manage an account;
• when you establish or cancel a subscription;
• when you scan a National 50:50 QR code or use an NFC link;
• when you select a Participating Foundation;
• when you contact us;
• when you claim a prize;
• when you request self-exclusion;
• automatically when you use our website; and
• from authorised service providers assisting us with payments, age verification, security or operation of our digital platform.

4. How We Use Your Information

We may use your personal information to:

Administer Your Entries

Including:

• processing purchases;
• allocating ticket numbers;
• entering tickets into the correct draw;
• sending entry confirmations; and
• maintaining accurate draw records.

Manage Subscriptions

Including:

• establishing recurring subscriptions;
• processing subscription payments;
• allocating weekly entries;
• notifying you about subscription issues; and
• processing cancellations.

Conduct Draws and Pay Winners

Including:

• identifying winning entries;
• contacting winners;
• verifying winner eligibility;
• preventing fraudulent claims; and
• paying prizes.

Verify Age and Eligibility

We use appropriate checks to help prevent people who do not meet applicable eligibility requirements from participating.

Administer Responsible Play and Self-Exclusion

We may use your information to:

• apply self-exclusion;
• restrict further participation;
• cancel subscriptions;
• prevent attempts to circumvent self-exclusion; and
• suppress lottery-related marketing where appropriate.

Prevent Fraud and Protect Our Systems

We may process information to detect and prevent:

• fraudulent transactions;
• misuse of accounts;
• unauthorised access;
• manipulation of draws; and
• other unlawful or inappropriate activity.

Meet Our Legal and Regulatory Obligations

This may include maintaining records required under applicable:

• gambling and lottery legislation;
• data protection legislation;
• financial and accounting requirements; and
• other legal or regulatory obligations.

Improve National 50:50

We may analyse how supporters use our website and digital services to improve:

• usability;
• accessibility;
• security;
• supporter experience; and
• the performance of our fundraising platform.

5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending upon the circumstances, we may rely upon:

Contract

Where processing is necessary to provide the service you have requested, such as purchasing an entry or administering a subscription.

Legal Obligation

Where we need to process information to comply with a legal or regulatory requirement.

Legitimate Interests

Where processing is reasonably necessary for the operation, security and improvement of National 50:50 and those interests do not override your rights and freedoms.

This may include fraud prevention, platform security and certain administrative communications.

Consent

Where consent is appropriate, particularly for certain forms of electronic marketing and non-essential cookies.

Where we rely upon consent, you can withdraw that consent at any time.

6. Participating Foundations and Good Causes

National 50:50 works with sports foundations, charities, community organisations and other participating good causes.

When you select an organisation to support, we record that selection so the appropriate fundraising allocation can be administered.

We will not automatically provide Participating Foundations with your personal information for their own marketing purposes simply because you have selected them as your chosen good cause.

Where you are separately offered the opportunity to hear from a Participating Foundation, any required marketing consent will be clearly requested.

7. Marketing Communications

Purchasing a National 50:50 entry does not automatically mean you have agreed to receive marketing communications.

Where required, we will ask separately whether you would like to receive information about:

• National 50:50;
• future draws;
• fundraising activities;
• Participating Foundations;
• promotions; or
• other relevant National 50:50 services.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in our messages or by contacting us.

Service communications necessary to administer an entry, subscription, account or prize are not marketing communications and may still be sent where necessary.

8. Who We Share Information With

National 50:50 does not sell your personal information.

We may share information where reasonably necessary with trusted organisations that help us operate National 50:50, including:

• payment processors;
• website and hosting providers;
• lottery technology providers;
• age and identity verification providers;
• email and communications providers;
• IT and cybersecurity providers;
• professional advisers;
• regulatory or public authorities where legally required; and
• Participating Foundations where necessary to administer the fundraising arrangement.

These organisations will only receive information appropriate to the service they provide and will be required to handle personal information securely and lawfully.

9. Payment Information

National 50:50 operates digitally and does not accept cash for raffle entries.

Payments are processed through authorised third-party payment providers.

National 50:50 does not normally store your full debit or credit card details.

Where you establish a recurring subscription, the authorised payment provider may securely retain the information or payment token necessary to process future payments.

Please refer to the relevant payment provider’s privacy information for further details about how it processes payment information.

10. How Long We Keep Your Information

We will not retain personal information for longer than reasonably necessary.

Different information may need to be retained for different periods depending upon:

• the purpose for which it was collected;
• legal requirements;
• lottery and regulatory record-keeping requirements;
• financial and accounting obligations;
• fraud prevention;
• disputes or complaints; and
• responsible-play requirements.

Information relating to self-exclusion may need to be retained for an appropriate period to ensure the exclusion remains effective and to help prevent attempts to circumvent it.

When information is no longer required, we will delete it securely or anonymise it where appropriate.

11. Keeping Your Information Secure

National 50:50 takes appropriate technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• alteration;
• disclosure;
• destruction; and
• misuse.

Access to personal information is limited to those who reasonably require it for legitimate business, operational or regulatory purposes.

No internet-based system can be guaranteed to be completely secure, but we take reasonable measures to protect the information entrusted to us.

12. International Transfers

Some technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, National 50:50 will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

13. Your Data Protection Rights

Depending upon the circumstances, UK data protection law may give you the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• request restriction of processing;
• object to certain processing;
• request transfer of certain information;
• withdraw consent where processing is based upon consent; and
• complain about how your information has been handled.

These rights are not absolute and may be subject to legal or regulatory exemptions.

To exercise your rights, please contact:

privacy@national5050.com

We may need to verify your identity before processing a request.

14. Self-Exclusion and Data Deletion

If you have self-excluded from National 50:50, asking us to delete your account or personal information will not necessarily result in all self-exclusion information being erased.

We may need to retain sufficient information to:

• recognise you;
• maintain the self-exclusion;
• prevent further participation;
• meet regulatory obligations; and
• protect both you and National 50:50.

This information will only be used for appropriate purposes and retained for as long as reasonably necessary.

15. Cookies

Our website may use cookies and similar technologies to:

• make the website function correctly;
• maintain security;
• remember appropriate preferences;
• understand website usage; and
• improve our services.

Where required, we will obtain your consent before placing non-essential cookies.

Further information is available in our Cookie Policy.

16. Links to Other Websites

Our website may contain links to Participating Foundations and other third-party websites.

National 50:50 is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

17. Children and Underage Participation

National 50:50 does not knowingly permit participation by anyone below the applicable legal minimum age.

We operate age-verification safeguards designed to help prevent underage participation.

If we become aware that an ineligible person has attempted to participate, we may take appropriate action including restricting the relevant account and dealing with the entry in accordance with applicable regulatory requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services;
• technology;
• Participating Foundation arrangements;
• legislation;
• regulatory requirements; or
• the way we process personal information.

The latest version will always be published on the National 50:50 website.

The date at the top of this page indicates when the policy was most recently updated.

19. Complaints

If you have concerns about how National 50:50 has handled your personal information, please contact us first so that we have the opportunity to investigate.

Privacy enquiries: privacy@national5050.com

You also have the right to complain to the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).

Further information is available through the ICO.

20. Contact Us

For questions concerning this Privacy Policy or how National 50:50 processes personal information, please contact:

National 50:50 CIC
Unit 49, Atcham Business Park
Shrewsbury
SY4 4UG

Company Registration No: 17197258

Small Society Lottery Registration No: GASSLR1319
Registering Authority: Shropshire Council

Email: dataprotection@national5050.com